FAQ

1. What is KSA Threads?

KSA Threads is a brand dedicated to celebrating the beauty of Indian ethnic wear. We offer a curated selection of traditional and contemporary styles designed for modern women.

2. How can I place an order?

You can place an order directly on our website. Simply browse our collection, select your desired items, and follow the checkout process to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, UPI, and digital wallets. Please check our checkout page for all available options.

4. What is your return policy?

We do not offer returns, but if you receive a damaged product, please provide an unedited video of the opening process within 3 days of delivery. We will either exchange it or issue a full refund upon receiving the item back.

5. How can I determine my size?

To find your size, measure the fullest parts of your bust, waist, and hips. Consult our size guide available on the website for specific measurements. If you’re between sizes, we recommend opting for the larger size for a comfortable fit.

6. How long does shipping take?

We aim to deliver your order within 15 working days. However, delays may occur during peak seasons or due to unforeseen circumstances. We will keep you informed throughout the process.

7. Do you offer international shipping?

Yes, we provide international shipping. Please contact us via email or WhatsApp to place your international order.

8. Can I track my order?

Absolutely! Once your order is shipped, you will receive an email with tracking details. You can easily monitor your order’s status from the courier partner's website.

9. How are my items packaged?

Your items are carefully packaged to ensure they arrive in perfect condition. We use sturdy materials to prevent any damage during transit.

10. How can I contact customer support?

You can reach out to us via email at contact@ksathreads.com or call us at +919915444129. For any inquiries, you can also fill out the contact form on our website.

11. Can I modify my order after placing it?

Unfortunately, once an order is placed, we cannot modify it. If you need to change the shipping address and your order has already shipped, we will need to reship the order to the new address for a nominal fee.

12. Do you offer gift cards?

Currently, we do not offer gift cards, but stay tuned for future updates!

If you have any other questions or need further assistance, feel free to reach out. We're here to help!